At Brenkly LLC, we are dedicated to providing you with the best shopping experience. If you’re unsatisfied with your purchase, our straightforward return and exchange policies make the process quick and easy.

1. Return Policy:

Eligibility for Returns:

  • Returns must be made within 30 days from the delivery date.
  • Items should be unused, in their original packaging, and in the same condition as when you received them.
  • Certain products, such as perishable, custom-made, and personal care items, may not be eligible for return.

How to Return:

  • To begin the return process, please reach out to our customer support team at sales@brenkly.com.
  • Provide your order number, the item(s) you’d like to return, and the reason for returning them.
  • Our team will send you a Return Merchandise Authorization (RMA) number along with return instructions.

Shipping Fees:

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a damaged/defective item.
  • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds:

  • After we receive and inspect your returned item(s), we’ll notify you via email about the approval or rejection of your refund.
  • If your return is approved, we will issue a refund to your original payment method within 14-21 business days.

2. Exchange Policy:

Eligibility for Exchanges:

  • Exchanges are accepted within 30 days from the delivery date.
  • Items must be in brand-new, unused condition and in their original packaging.

How to Exchange:

  • To request an exchange, contact our customer support team.
  • Provide your order number, the item(s) you’d like to exchange, and the reason for the exchange.
  • Our team will assist you with the process and provide instructions for returning the item(s).

Shipping Fees:

  • The customer is responsible for shipping costs to return the original item.
  • Brenkly LLC will cover the shipping costs for sending the replacement item.

3. Non-Returnable Items:

  • Gift cards
  • Downloadable software
  • Certain health and personal care items
  • Perishable products (e.g., food, flowers)

4. Damaged or Defective Items:

  • If you receive an item that is damaged or defective, please contact our customer support team immediately. We’ll resolve the issue as quickly as possible, whether that means issuing a refund or sending a replacement.

5. Contact Us:

For any questions or concerns, feel free to reach out to us:

Muhammad Arshan Saleem
Phone: +1 (737) 227 8976
Direct mail: brenkly101@gmail.com
For Orders: sales@brenkly.com
For Technical Support: info@brenkly.com

We appreciate your business and are here to ensure your satisfaction.